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Découvrir CockpitHave you ever wondered what truly drives your customers to buy? Why are some salespeople able to turn a simple conversation into a transaction, while others struggle to close the deal? The SONCAS method might just be the key to unlocking these mysteries. By identifying and understanding your prospects’ deep motivations, you can tailor your approach and, consequently, maximize your chances of making a sale. So, are you ready to explore this effective method and discover how to apply it to your sales strategy?
What is the SONCAS method?
The SONCAS method is a sales technique developed in 1993 by Jean-Denis Larradet. It is based on understanding customers’ purchasing motivations and is inspired by Maslow’s hierarchy of needs, which prioritizes fundamental human requirements. The acronym "SONCAS" represents six levers that influence the buying decision: Security, Pride, Novelty, Comfort, Money, and Likability.
The levers of the SONCAS method
- Security: This fundamental need is situated at the second level of Maslow's hierarchy. Customers must feel secure when purchasing a product. How can you reassure your prospects? Highlight customer testimonials, guarantees, or even the quality of your after-sales service. For example, an insurance salesperson might discuss coverage options by emphasizing the tangible benefits they provide.
- Pride: Each of us has a thirst for recognition. Customers like to feel special. Valuing your prospect by presenting them as a privileged client or offering them exclusive treatment can motivate them to buy. Think of phrases like "this product is a limited edition, and you are part of it."
- Novelty: The need for novelty is powerful when it comes to purchasing. Consumers are often on the lookout for the latest trendy products. By highlighting what sets your offer apart (innovations, advanced technologies), your prospects will be more inclined to commit to a purchase.
- Comfort: This lever relates to the ease of use and accessibility of your product. The simpler and more understandable the purchase process is, the higher your chances of closing a sale. Consider demonstrating your product’s ergonomics or offering demos to facilitate integration.
- Money: Budget concerns are common. Your clients want to be sure that their investment is worthwhile. Offer return on investment calculations or show how your product can help them save money in the long run.
- Likability: Building a genuine relationship with your prospect is essential. Likability goes beyond mere politeness. Listen attentively, show empathy, and create an atmosphere of trust. Customers prefer to buy from people they perceive as friendly and approachable.
Adding Environment to the SONCAS method
With growing environmental concerns, some companies have started to include the E for Environment in SONCAS, turning it into SONCASE. This pertains to caring for the planet, which can appeal to many buyers. For example, if you sell eco-friendly products, be sure to emphasize their positive impact on the environment.
How to implement the SONCAS method?
To effectively apply the SONCAS method, follow these simple steps:
Active Listening
Start by practicing active listening. This means allowing your prospects to express themselves without interruption, paraphrasing what they say to show you understand, and asking open-ended questions to encourage dialogue.
Observation
Be attentive to nonverbal cues, the tone of voice, and the enthusiasm of your counterpart. These elements can shed light on their priorities and motivations.
Adaptation
Once you have identified your client's motivational levers, adjust your message accordingly. Different clients will respond differently to the same arguments; tailor your approach to each situation.
Persuasion
Use clear and persuasive language to present the features of your product while tying them to the identified needs. Explain the benefits of your offer and use tangible evidence to reinforce your message.
Example Table: Applying the SONCAS Method
Mistakes to avoid with the SONCAS method
Using it without an overall strategy
Adopting the SONCAS method without a well-defined sales strategy could harm your effectiveness. It is crucial to integrate this approach into a comprehensive sales plan that accounts for the specifics of your market and product.
Neglecting CRM
The absence of a Customer Relationship Management (CRM) system can also make applying the SONCAS method ineffective. A CRM enables you to keep track of interactions with your clients, their preferences, and their purchasing behaviors.
Focusing on only one type of profile
Each prospect may have multiple motivations. Do not rely solely on the first objection you hear. A good salesperson must be able to identify several levers and navigate between them with ease.
Conclusion: Mastering the SONCAS Method
By applying the SONCAS method in your sales strategies, you give yourself the opportunity to better understand your customers and effectively meet their needs. Although this method originated in an era without digital tools, it remains relevant in a world where personalization and customer experience are paramount. Do not underestimate the power of listening and observation to grasp your prospects' motivations.
With practice, you will see your results improve, and you will develop lasting relationships with your clients. Remember to adapt your language, provide solid evidence, and display likability in each of your interactions. In the end, the key to successful selling lies in the ability to understand your customers' true motivations. So, are you ready to embark on this rewarding commercial adventure?
